Frequently Asked Questions

blue cow ice cream roanoke

Nutrition and Product Information

Is your ice cream gluten-free?

Yes, the base mix for all of our ice cream is gluten-free. However, some flavors have inclusions that may include gluten, like the cake in our birthday cake ice cream or the wafers in our banana puddin’ ice cream.

Do you have any dairy-free options?

Yes, we have dairy-free options in the case year-round and typically have sorbets during the summer months. Our dairy-free flavors are made with a coconut milk base.

Do you have sugar-free ice cream?

No, we don’t carry any sugar-free ice cream.

Do you sell gluten-free ice cream cones?

Yes, we have gluten-free cake cones in addition to regular cake cones.

I have a nut allergy. Do you have any ice cream that is nut-free?

Many of our ice cream flavors are nut-free. However, they are all made in the same kitchen that processes nuts so while we are careful, cross-contamination is possible. If you are comfortable with that, please ask your scooper to sanitize the scoop used for your flavor prior to serving your order.

Do you make ice cream cakes?

We do not currently make or sell ice cream cakes.

Does your ice cream contain egg or egg products?

There is no egg used in the base mix for our ice cream flavors. However, some flavors have inclusions that may include egg, like the cake in our birthday cake ice cream or the wafers in our banana puddin’ ice cream.

Shop/Event Information

Where are you located?

We currently have three locations in Virginia.

We have a shop in south Roanoke at 1115 Piedmont Street. It’s at the base of Mill Mountain, at the corner of the Walnut Street Bridge and Piedmont Street. It’s also just near the Walnut Street Bridge off the Roanoke River Greenway.

We are in Virginia Beach at 2817 Shore Drive – at the intersection of Shore Drive and Great Neck Road (Cape Henry Plaza).

We recently opened our third location in downtown Fredericksburg at 607 William Street.

Are you open year-round?

Yes, we are open 7 days a week, year round. We keep longer hours during the summer months and are open each holiday with the exception of Thanksgiving Day, Christmas Eve, and Christmas Day.

Can I book your ice cream truck for my event?

Yes, we have a truck that serves the Roanoke area. Please email us for information about your specific event.

Can I host a private event at your location?

We do not typically close our shop for private events. However, groups are always welcome (a heads up is always appreciated)! During the winter months, the shop may be available for a private event prior to opening. Email us with any additional questions.

Is Blue Cow hiring?

We are always looking for hard-working people who love to make others smile. If interested in being part of the Blue Cow team, please complete the application here or  contact the shop near you.

Do you ship your ice cream?

We do not currently ship our ice cream.

Does Blue Cow deliver?

Unfortunately, we no longer offer delivery through third-party food delivery companies.

Do you sell gift cards?

Yes, there is a $5 minimum for our Blue Cow Ice Cream gift cards. We can also sell “free scoop” coupons for the price of a single scoop (with tax included) which are great for party favors and small thank-you gifts.

Gift cards can be purchased in store or online here

Do you sell Blue Cow merchandise?

Yes, we sell trucker hats, t-shirts, and decals online and in our store to show your Blue Cow love!

I’m collecting donations for a local charity – who can I contact?

Blue Cow loves our community and is proud to support many of the non-profit organizations that make it great. Please email us and we will evaluate your donation request and if it is consistent with our giving priorities.

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